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General Enquiries: +44(0)1427 666 000 | Sales: +44(0)1427 666 123
Home | About Us | Our Promise

We are committed to providing an excellent service to all our customers. This promise is our commitment to deliver the level of service you expect.

We will:
• Deal with you politely and with respect
• Respond to your e-mails and letters promptly and in plain English
• Provide clear information and advice about our products and services
• Resolve your enquiry first time or, if not possible, keep you informed of our progress
• Admit when things go wrong and do our best to put them right
• Listen to your views relating to our products and services and implement changes where necessary.

We ask you to:
• Inform us when things go wrong, and tell us when you receive an outstanding service from us so that we can learn from your experience
• Treat us politely and with respect.

Our standards

If you contact us by e-mail or "Contact us" on-line, we will:
• Respond to you within five working days.
• If not, send you an acknowledgment with details of who is dealing with the matter and how long they will need to respond fully.

If you contact us by telephone, we will:
• Answer your call within 20 seconds or let you leave a message and/or provide an alternative contact.

If you visit our website, we will:
• Make it easy to use
• Clearly explain how to access and use the services.

If you visit us, we will:
• See you at the appointed time or, if we are delayed, explain why and keep you informed

ParkAcre Enterprises Ltd, Hangar 2, Learoyd Road, Caenby Corner Ind. Estate, Hemswell Cliff, Lincoln, Lincolnshire, DN21 5TJ, United Kingdom
Tel:+44(0)1427 666 000 Fax:+44(0)1427 666 009
Company No. 5565795
VAT Reg No. GB 870 8132 24


  • SGS
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  • BRC
  • Informed
  • Soil
  • Halal
  • Kosher